Return Policy

Customer satisfaction is what we aim for and we will try our best to give you the best possible solution. We have a 7-day return policy, which means the customer has 7 days after receiving the item to request a return.

(REQ-I) To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to submit the invoice, receipt or proof of purchase. Failing to have any one of the above prerequisites, your return is not eligible and will not be accepted/considered on receipt at our warehouse. (In rare cases, if any of the above is lost in transit, including the product, the company would try its best to track it, if unable to track the same, you may not be eligible for a return)

To initiate a return, you can contact us at support@heartontheseam.com. If your return request is accepted and meets all the standard criteria, we’ll initiate a FREE RETURN PICK UP. Please make sure you are available at your location on the day of pick up. Incase, you are unavailable, a return pick up will be rescheduled once again for the same day or any other day as per our shipping agency, in case of unavailability again, you'll not be eligible for a free return and the customers will be responsible to ship it back to us at their own expense. Upon arrival of the returned products at our warehouse, we will do a standard quality check to ensure the condition of the returned product and make sure it is meeting our standards). Your Refund Request may not be considered, if the returned product doesn't meet the specified requirements (Check REQ-I).

We may not entertain returns or exchanges, if your listed reason is due to color of the product, as there will be a considerable difference between the image and the final product(s) as they are shot in a professional light set up.

You can always contact us for any RETURN/EXCHANGE QUERIES at support@heartontheseam.com and you will be contacted on the phone number provided by you on our website at the time of your purchase, based on the waitlist/queue as applicable at that time.

Damages and issues

Customer satisfaction is our first priority and keeping the same in mind, We usually do not ship faulty goods as we have a stringent 4-fold quality inspection method before packing your products. But, by any means, if you still find damaged or faulty products that have reached you, we apologise for the inconvenience. Hence, we request you to please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item with a photo proof to be mailed on support@heartontheseam.com for further evaluation. Damages created at your end may not be entertained and accepted and we are sorry to say, we may not consider them.

Exceptions / Non-returnable items

We believe our customers will understand that certain types of items cannot be returned like custom products (such as special orders or personalized items) and specific categories. We will anyway, try to help you in case of genuine issues, and for the same, please get in touch with us on the phone number mentioned on our website for more information.

Unfortunately, we cannot accept returns on sale items, discounted items or gift cards.

You can always contact us for any RETURN/EXCHANGE QUERIES at support@heartontheseam.com and you will be contacted on the phone number provided by you on our website at the time of purchase, based on the waitlist/que as applicable at that time.

Exchanges

Once, your return/exchange request is approved at our end, you will be provided with a Unique Code in the form of store credits, that can be redeemed by you to purchase any other product from our website. We may also help you to place an exchange order from our end, incase you need any assistance with respect to the same.